Returns & Shipping Policy

Return & Exchange Policy

  • Returns and exchanges can be made within 45 days of the order receipt date and if the product is in its original, unused condition and re-packaged in its original packaging. Visit the Returns Portal to complete your return.
  • FitOn will refund or exchange any damaged or defective product. All refunds will be made back to the original card used for payment.
  • Final sale items cannot be returned or exchanged.


US Shipping Policy


Shipping Rate

Orders over $50-  Standard (3-5 Business Days)


Orders under $50- Standard (3-5 Business Days) 


Express Shipping (2-3 Business Days)


  • Shipping cutoff for expedited orders is 2pm ET. Any orders taken after the shipping cutoff will be processed the next business day. 
  • FitOn does not ship to P.O. Boxes
  • Expedited shipping can only be applied to domestic orders in the contiguous US. Orders shipping to Hawaii and Alaska will be excluded. 


Canada Shipping Policy 

  • All orders shipping to Canada will be charged an additional $15 CAD
  • The recipient is responsible for any duties and taxes and other fees imposed by the buyer’s country. 
  • Please expect your product to arrive 7-10 business days after it ships. The product may need extra time to pass through customs. Customs time depends on countries’ customs process.


Still have questions? Visit our FAQ for all the answers.